Last updated: May 2, 2023
Thank you for shopping at SHAGWORM.COM. We appreciate your business and aim to provide top-quality merchandise to our valued customers. Please read the following return and refund policy to understand our practices and procedures.
ALL SALES ARE FINAL
Due to the nature of our merchandise, we are unable to offer returns or exchanges on any products purchased from SHAGWORM.COM. All sales are final, and we do not provide refunds for items ordered through our online shop.
If you have any questions or concerns about your purchase, please contact us at [email protected] before placing your order. Our team is available to provide you with information about our products and help you make an informed decision.
ISSUES WITH YOUR ORDER
If you receive an item that is damaged, defective, or incorrect, please contact our customer service team immediately at [email protected]. Please include the following information in your email:
- Your order number
- A detailed description of the issue with your item
- If applicable, attach a clear photograph that shows the problem with the item
Upon receiving your email, a member of our team will review your complaint and respond within a reasonable time frame. Depending on the issue, we may, at our sole discretion, offer a refund, replacement, or credit for future purchases.
Please note that we cannot guarantee a refund or replacement in every case. Each complaint will be evaluated on an individual basis, and we reserve the right to deny a refund or replacement if the issue does not meet our criteria.
It is essential that you contact us within 14 days of receiving your order. We will not consider refund or replacement requests submitted after this timeframe.
You are responsible for any shipping costs associated with returning an item to us if a return or exchange is approved. We do not offer refunds for shipping costs, and any shipping fees associated with the original order are non-refundable.
If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us at [email protected]. We are here to help and answer any questions you may have.